Building a reputation for service excellence

From opening new restaurants and managing teams, to delivering exceptional service to VIPs, Peter Zhuang’s career has been full of new challenges.

Peter’s story is a great example of the opportunities to move across different roles, businesses and states in a career with Morris Group.

Peter joined Morris Group in 2016 to take on an exciting role in tropical Townsville as part of The Ville Resort-Casino’s $45 million redevelopment.

As Venue Manager for the resort’s brand new Asian fusion restaurant, Peter was instrumental in setting the standards for service that have put Miss Songs on the map as a must for guests visiting North Queensland.

Over three years, Peter helped build Miss Songs’ reputation for excellence before a new opportunity within the group presented itself when CLG purchased Albert Park Hotel in Melbourne.

Peter’s proven track record landed him the role as Venue Manager for Happy Valley in the lead up to its launch in March 2020.

Unfortunately, with the first wave of COVID-19 shutting venues across the country, but with Queensland starting to reopen again, Peter’s expertise was needed to kick-start Miss Songs so he returned to Townsville to take back the reigns.

Having built strong relationships with many of The Ville’s high-level VIPs over the course of his years at Miss Songs, Peter was the natural choice when a new domestic VIP host role became available earlier this year with the opening of the new VIP gaming experience – Orpheus Room.

Peter says he’s relished the opportunity to grow professionally and personally through his various roles with the company so far.

“I am glad I had the opportunity to come up to Townsville and grow with Morris Group,” he said.

“I have been exposed to different managing styles and learned how to create a positive environment and a sense of family and team work.

“I really enjoy the satisfaction I get from interacting with customers and collaborating with other departments to create the best experience for our guests.”

Peter’s advice for others building their own career pathways in hospitality would be doing things you enjoy, and always striving to work harder than those around you.